Home Help centre
Help centre
The questions we are asked most, and a direct route to a person when the answer is not here.
Frequently asked
Do my customers need an app or an account?
No. Customers book from a link, follow their vehicle from a secure link, and approve quotes and pay from their phone — no downloads, no passwords.
Can customers pay online?
Yes — deposits at booking, quote approvals and final balances. Cash is recorded too, so the job balance is always right.
What if the customer cannot bring the car in?
Arrange collection or recovery from inside the job. You and the customer see the same live status, with photo proof at collection and delivery.
Does it work on a phone or iPad?
Yes. Escargo is built phone-first and iPad-first — the front desk, the workshop floor and the owner’s pocket get the same system.
Can my staff see each other’s pay?
No. Staff see only their own hours, tips and payslips. Payroll totals are visible to the owner, and to a payroll manager only if you grant it.
How do I get support?
Email hello@escargo.co.uk. Pilot garages get a direct line during onboarding.
Still stuck?
Send us the job reference and we will look at the actual record.